FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Product

Where are your cushions made in?

Our cushions are handmade in Sydney, Australia

What is your turnaround time?

It takes approximately 2-3 weeks for us to complete your order, ready for dispatch. Generally, it is earlier than the promised timeframe. However during peak season such as Christmas, it might get closer to 3 weeks.

Can I consult and have previews of the colours?

Absolutely, please leave us a note at checkout if you'd like some help choosing your colours. We can also provide digital previews of your cushion.

Shipping

How long is the delivery time?

For orders within Australia

Standard: 2-6 business days

Express: 1-3 business days

International orders

United States

Standard 5-9 business days

Express 3-6 business days

Please note that signature is required. If noone is available to receive the attempted delivery, you will need to contact USPS to reschedule a delivery time.

I need to get my order really fast. Can I?

Our cushions are hand embroidered and sewn in house, which is why they take time to process. However, we offer a rush service so you'll have your order prioritised and finished in 3-5 business days.

Express shipping is also available for faster delivery time.

We also offer a range of ready to dispatch cushions with beautiful quotes on them. Check them out here

I missed my delivery and the item is being sent back to sender

We strongly suggest that you keep an eye on the tracking once your order is dispatched to avoid this from happening. The tracking detail provided can be used to check on both Australia Post as well as your country's local postal service (USPS, Deutsche Post, etc)

If you missed the first attempted delivery, you will likely receive a notice to reschedule a delivery time.

Please reach out to us if you need help

Miscellaneous

Can I return my order?

Due to the custom nature of the product, we don't accept return unless the product is faulty or damaged.

Please reach out to us for any questions or concerns

How should I care for my cushion?

Spot cleaning using damp cloth is preferred.

Washing your cushion cover only if necessary and take extra care to:

  • Use cold water
  • Gentle Cycle
  • Place in mesh laundry bag
  • Do not tumble dry

In the event where a thread comes loose, please use a small pair of scissors to trim it to level the surface.